hibajee Privacy Policy

Introduction and Scope

hibajee ("we", "our", or "the platform") uses this privacy policy to explain how we handle information belonging to you — whether you are a registered member or a visitor to hibajee. By using the site, you are considered to have accepted the terms of this policy.

This policy applies only to services operated under the hibajeeclub.cam domain. Third-party websites and payment gateways have their own privacy policies, and hibajee is not responsible for those.

To understand the full terms and conditions for opening an account and using the service, you should read our Terms and Conditions.

What Information We Collect

hibajee collects several types of information. These can be divided into two main categories:

2.1 Information You Provide Directly

When you register or manage your account, you provide the following information yourself:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• Password and security-related information
• National ID or passport details (if identity verification is required)
• Payment information — such as your bKash, Nagad, Rocket, or Upay number, or bank account details

2.2 Information Collected Automatically

Some information is collected automatically while you use the site:

• IP address and device type
• Browser and operating system information
• Page visits, session duration, and click data
• Data collected from cookies and local storage
• Transaction history and gaming activity logs

Purpose of Data Use

hibajee uses your information only for specific and legitimate purposes. Those purposes are set out in detail below:

3.1 Account and Identity Verification

We use the information provided at registration to confirm your identity. This is necessary to keep your account secure and to prevent unauthorised access.

3.2 Processing Financial Transactions

We use your payment information to process deposits and withdrawals. This information is essential to complete transactions safely and accurately via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Support

Your contact information is used to resolve issues, answer account-related questions, and operate round-the-clock live chat and email support.

3.4 Promotional Communications

With your consent, hibajee may send you information about new offers, bonuses, and service updates. You can opt out of these communications at any time.

3.5 Fraud Prevention and Security

We monitor transaction and usage patterns to protect the integrity of the platform and to identify irregular activity. This helps safeguard the interests of all members.

3.6 Service Improvement and Analytics

We analyse aggregate usage data to improve the user experience. Insights from this analysis do not identify any individual personally.

Sharing and Disclosure of Information

hibajee never sells your personal information to third parties for commercial purposes. However, in certain circumstances some information may be shared with selected parties:

4.1 Service Partners

Organisations that assist with payment processing, IT infrastructure, and customer support receive only the information they need to carry out their work. They are required to follow hibajee's instructions and may not use the information for any other purpose.

4.2 Legal Obligations

If it is necessary to provide information to a government authority or court under applicable law in Bangladesh, hibajee will comply with that obligation.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may pass to the new entity. We will provide advance notice in such cases.

Data Retention and Security

5.1 Retention Period

Your information is retained for as long as your account is active, and afterwards for a defined period as required by legal and business obligations. After an account is closed, transaction records are kept for a set period for routine audit purposes.

5.2 Technical Security Measures

hibajee uses several layers of security to protect your information:

• Data transmission is secured through SSL encryption
• Sensitive information is stored in encrypted form
• Server access is restricted to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are in place

5.3 Password Security

Your password is never stored in a readable form in our system — it is kept in hashed form. No hibajee staff member can view or share your password. If anyone asks you for your password, do not trust them.

Cookies and Tracking Technologies

hibajee uses cookies and similar technologies to improve your browsing experience and to help monitor the performance of the site.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and the core operation of the site.
• Functional cookies: Used to remember your preferences, language settings, and session information.
• Analytical cookies: Collect anonymous statistics to help understand how the site is used.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

Your Rights and Controls

hibajee believes you should have adequate control over your own information. The following rights are provided to that end:

7.1 Right to Access

You can view the information stored in your account at any time. Contact our support team if you would like a summary of the personal information we hold about you.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some details can be updated directly from the account page; for others, please contact support.

7.3 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or messages, you can use the unsubscribe link in any email or let our support team know.

7.4 Right to Close Your Account

You can request to close your account at any time. Even after closure, some information will be retained for a specified period in line with legal obligations.

To learn more about responsible gaming and to find information about setting account limits or self-exclusion, please read our Responsible Gaming page.

Protection of Minors

hibajee strictly prohibits registration and use of the service by anyone under the age of 21. Age is verified at registration, and additional identity documents may be requested in cases of doubt.

If a minor has opened an account by mistake, the account will be cancelled as soon as this comes to our attention and any collected information will be securely deleted.

International Data Transfers

hibajee primarily serves users in Bangladesh. However, due to the location of technical infrastructure and service partners, information may sometimes be processed or stored on servers in other countries. In such cases, we ensure that the parties involved comply with appropriate data protection standards.

Changes to This Policy

This privacy policy may be updated from time to time to keep pace with changes in technology, law, or business. If significant changes are made, we will post a notice on the site and notify registered members by email.

Continued use of the site after changes have been made will be taken as acceptance of the updated policy. It is therefore a good idea to check this page regularly.

To learn more about us and to understand the principles behind how hibajee operates, visit our About Us page.