hibajee Terms and Conditions

These terms and conditions form a legal agreement between the hibajee platform and all its users. By using hibajee's services through the website, mobile app, or any other means, you are considered to have fully accepted these terms.

These terms and conditions have been prepared in accordance with applicable laws in Bangladesh and written in Bengali for the convenience of Bengali-speaking users. In the event of any conflict or ambiguity, hibajee's interpretation shall be considered final.

1.1 Scope of Services

hibajee is an online gaming and betting platform offering games across slots, live casino, sports betting, and other categories. All games available on the platform are developed and operated by third-party software providers.

1.2 Acceptance of Terms

Ticking the consent checkbox when creating an account or continuing to use the platform both constitute acceptance of these terms. If you object to any part of the terms, you should stop using the service.

To use hibajee's services, a personal account must be opened. Providing accurate and complete information at the time of registration is mandatory. Accounts created with false information may be closed at any time and the balance may be forfeited.

2.1 Eligibility Requirements

• The registrant must be at least 21 years of age.
• Only one account is permitted — multiple accounts for the same person are strictly prohibited.
• The name, mobile number, and payment method used for the account must all belong to the same person.
• The account may not be transferred or sold to anyone else.

2.2 Identity Verification (KYC)

hibajee may request identity documents, bank statements, or other records at any time. If documents are not provided within the specified time after a request, the account may be temporarily restricted. This verification process applies for the protection of all members.

2.3 Login Security

It is the user's own responsibility to keep the account password and login details completely confidential. If you suspect unauthorized access to your account, contact the support team immediately.

Secure and familiar Bangladeshi payment methods are used for financial transactions on hibajee. All transactions are completed in Bangladeshi Taka (৳).

3.1 Deposits

• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including BRAC Bank and Dutch-Bangla Bank).
• Minimum deposit amount: ৳200.
• The payment account used when making a deposit must be registered in your own name.
• Deposits through third parties are not accepted.

3.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• KYC verification must be completed at the time of a withdrawal request.
• Withdrawals can only be made using the same method used for the deposit.

hibajee offers bonuses and promotions to members from time to time. Each bonus has its own conditions, and if those are not properly met, the bonus and any winnings earned from it may be cancelled.

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳5,000. Example: depositing ৳1,000 gives a ৳1,000 bonus, making the balance ৳2,000. A 25x wagering requirement must be completed before withdrawing this bonus — meaning ৳25,000 must be wagered for a ৳1,000 bonus.

4.2 Weekly Reload Festival

The weekly hibajee reload festival gives a 50% bonus on any deposit once per week, up to ৳5,000. Minimum deposit: ৳200. Wagering: 20x the bonus amount.

4.3 General Bonus Terms

• Another bonus cannot be activated while a bonus offer is active, unless specifically permitted.
• Bonuses are for personal entertainment only — if bonus arbitrage or systematic betting patterns are detected, the bonus will be cancelled.
• Claiming bonuses on multiple accounts from the same device, IP address, or payment method is prohibited.
• hibajee reserves the right to modify or cancel any bonus promotion.
• A bonus is never treated as direct cash — bonus funds cannot be withdrawn until the conditions are met.

All bet and game results on hibajee are determined by the relevant game provider's system. If a result is affected by a technical error, hibajee will make a decision based on an investigation.

5.1 Bet Acceptance

• A bet is only considered valid once it has been fully confirmed.
• hibajee will not be responsible for any bet left incomplete due to a network disconnection.
• hibajee reserves the right to cancel or adjust bets placed at clearly erroneous odds or prices.

5.2 Cricket and Sports Betting

When betting on cricket events, the odds and markets applicable to all leagues including BPL, IPL, and T20 World Cup follow specific rules. If a match is abandoned or suspended, over/under and handicap markets are generally settled as void, though the specific conditions of each market will apply.

5.3 Game Technical Issues

If a game round in any slot or live casino game is left incomplete due to a technical error, hibajee will coordinate with the relevant game provider to resolve it. In such cases, hibajee's decision is final.

The following activities are strictly prohibited on the hibajee platform. If such activities are detected, hibajee reserves the right to close the account and hold all funds:

• Opening or operating multiple accounts.
• Opening an account in another person's name or using another person's details.
• Bonus arbitrage or bonus abuse.
• Use of automated software, bots, or scripts.
• Collusion — gaining an unfair advantage by coordinating with other players.
• Money laundering or suspicious financial activity.
• Exploiting technical vulnerabilities on the platform to gain an unfair advantage.
• Threatening or harassing any hibajee staff or other members.

7.1 At the User's Request

Any member may close their account voluntarily. In that case, contact the support team. Available balances should be withdrawn before the account is closed.

7.2 Suspension by hibajee

hibajee may temporarily or permanently suspend an account under the following circumstances:

• If prohibited activity is detected.
• If KYC verification is incomplete or found to be false.
• If evidence of multiple accounts is found.
• If financial fraud or a chargeback is suspected.
• At the user's own request for self-protection (responsible gaming self-exclusion).

7.3 Appeal Process

If you have an objection to an account suspension, an appeal may be submitted to the support team by email. hibajee will review the appeal within a reasonable time.

hibajee works to ensure uninterrupted service with maximum effort. However, hibajee's liability is limited in the following areas:

• Any loss caused by internet or network disconnection.
• Problems arising from third-party software errors.
• Losses during unexpected technical maintenance periods.
• Issues with the user's own device or connection.
• Third-party losses resulting from cyberattacks or fraud, provided hibajee has followed appropriate security measures.

hibajee is not liable for any indirect loss or lost opportunity. The risk of financial loss in gambling or betting is always present, and this risk is entirely the user's own.

hibajee is committed to protecting members' personal information. Details collected at registration — name, mobile number, payment information — are used only for the purposes of providing services, verification, and security.

Full details of how personal information is collected, stored, and used can be found in hibajee's Privacy Policy. By using the service, you are also giving consent to that policy.

hibajee firmly believes that gaming is a form of entertainment — it should not be a source of income. The platform is committed to helping users maintain healthy gaming habits.

10.1 User Responsibilities

• Only bet within your own means.
• Avoid placing excessive bets to try to recover lost money.
• Never use gaming as a way to relieve stress.
• Do not allow anyone under the age of 21 to use your account.

10.2 Self-Exclusion Feature

If you feel you are having trouble controlling your gaming, let the hibajee support team know. Options are available to take a temporary break or set limits on your account. For more details, please read the Responsible Gaming page.

hibajee reserves the right to change, add to, or remove any part of these terms and conditions at any time. Updated terms will take effect from the moment they are published on the website.

For significant changes, members will be notified via their registered mobile number or in-site notification. However, continued use of the service after any change will be considered as acceptance of the new terms.

You are advised to visit this page regularly. The date of the latest update is noted at the top of the page.

If you have difficulty understanding any part of these terms or have a complaint, the hibajee support team is available at all times to help. Support is available in both Bengali and English.

12.1 Ways to Contact

• Live Chat: 24/7 direct chat support
• Email: [email protected]

To learn more about hibajee, visit the About Us page, which has detailed information about the platform's background and values.